All products shipping currently do not have this issue. We have identified all Cisco products that have this component and worked with the supplier to quickly put a fix in place. This component is also used by other companies. Once the component has failed, the system will stop functioning, will not boot, and is not recoverable.
Although the issue may begin to occur around 18 months in operation, we don’t expect a noticeable increase in failures until year three of runtime.
Although the Cisco products with this component are currently performing normally, we expect product failures to increase over the years, beginning after the unit has been in operation for approximately 18 months. In some units, we have seen the clock signal component degrade over time. However recently, Cisco became aware of an issue related to a component manufactured by one supplier that affects some Cisco products. This was called packaged SMARTnet.Ĭisco changed this to provide a nearly one to one contract part number to individual device, which resulted in a large number of SMARTnet part numbers to provide for every level of cover.Cisco strives to deliver technologies and services that exceed customers’ expectations and meet rigorous quality and customer experience standards.
Historically SMARTnet was sold using a single category or level to cover a group of Cisco products, there were 18 categories with telephones and low end routers and switches being in category 1. Confusingly all SMARTnet contracts provides 24 x 7 access to the Cisco TAC, the NBD (Next Business Day) and 2 (hour) support level refer to the time after fault identification during which Cisco will ship replacement parts. The 8 x 5 and 24 x 7 define the number of hours each day (8 being working hours) and how many days a week that Cisco will provide hardware replacement cover.
SMARTnet is available in different service level agreements (SLA) from 8x5xNBD through to 24x7x2.
0 kommentar(er)
